Privacy Policy — 12bd

Introduction

Welcome to 12bd. We are committed to protecting the privacy and security of all players who access our platform from Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. This Privacy Policy outlines the types of information we collect, the purposes for which we use it, and the measures we take to keep it secure.

By accessing or using the 12bd website and its associated services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy is governed by applicable laws and is subject to change — any updates will be communicated through a prominent notice on this page.

Information We Collect

12bd collects personal information from users at various points during registration, account use, and customer support interactions. The categories of information we may collect include, but are not limited to:

• Full name, date of birth, and national identification details for identity verification purposes.
• Contact information including email address and mobile phone number registered in Bangladesh.
• Payment and financial information, such as bKash wallet numbers, Nagad account details, Rocket mobile banking numbers, Dutch-Bangla Bank references, and other local payment method data.
• Device and technical data, including IP address, browser type, operating system, and mobile device identifiers.
• Gameplay activity including game history, bet amounts, wagering patterns, and session duration.
• Communications you send to our support team, including support tickets, live chat transcripts, and email correspondence.

We collect this data directly from you when you register or use our services, automatically through cookies and similar tracking technologies, and occasionally from third-party verification partners as part of our Know Your Customer (KYC) compliance process.

How We Use Your Information

12bd uses the information we collect strictly for legitimate operational and service purposes. Specifically, your data is used to:

• Create and manage your 12bd account, including verifying your identity in accordance with KYC obligations.
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and supported bank transfers.
• Deliver personalised gaming experiences, including relevant game recommendations, promotional offers, and bonus notifications.
• Maintain platform security, detect fraudulent activity, and prevent money laundering or other illicit behaviour.
• Respond to your enquiries, resolve disputes, and provide customer support in a timely manner.
• Comply with applicable legal requirements, regulatory obligations, and responsible gaming mandates.

Cookies and Tracking Technologies

12bd uses cookies and similar technologies (such as pixel tags and web beacons) to enhance your browsing experience, keep you signed in, remember your preferences, and gather analytical data about site usage. Cookies are small text files stored on your device by your web browser. They cannot execute code or deliver viruses, and they do not access other data on your device.

You may configure your browser to refuse cookies or delete existing ones. However, please note that disabling cookies may affect the functionality of certain features on the 12bd platform, including maintaining your login session and accessing some games. By continuing to use our site, you consent to our use of cookies as described in this policy.

Data Sharing and Third Parties

12bd does not sell, trade, or rent your personal information to third parties for marketing purposes. We may, however, share your data with trusted service providers under strict confidentiality agreements in the following limited circumstances:

• Payment processors including bKash, Nagad, Rocket, and bank partners solely to complete financial transactions you have authorised.
• Identity verification and KYC service providers to comply with anti-money laundering (AML) requirements and confirm player eligibility.
• Law enforcement agencies or regulatory authorities when we are legally required to disclose information to comply with applicable laws or protect the rights and safety of users.

All third-party partners that process your data on our behalf are contractually obligated to handle it with the same level of care and confidentiality that 12bd applies. We do not permit them to use your data for their own independent purposes.

Data Security

12bd employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption to safeguard all data transmitted between your device and our servers. Access to your account information is restricted to authorised personnel only, and all staff members who handle personal data are subject to strict confidentiality obligations.

While we take all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security; however, we are committed to promptly notifying affected users and taking corrective action should a data breach occur.

Data Retention

12bd retains your personal data for as long as your account remains active or as needed to provide you with our services. We may also retain certain information after your account is closed where required by law, regulation, or for legitimate business purposes such as resolving disputes, enforcing agreements, or preventing fraud. When data is no longer required, we securely delete or anonymise it in accordance with our internal data management protocols.

Your Rights Over Your Data

As a 12bd user, you have certain rights regarding the personal information we hold about you. These rights include:

• The right to access a copy of the personal information 12bd holds about you, upon written request.
• The right to request correction of any inaccurate or incomplete personal data we hold about you.
• The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations.
• The right to withdraw consent for processing where processing is based on your consent, without affecting the lawfulness of processing already carried out prior to withdrawal.

To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We aim to respond to all data-related requests within a reasonable timeframe, typically within 30 days of receipt.

Payment and Financial Data

12bd processes financial transactions through trusted payment partners including bKash, Nagad, Rocket, Upay, and local bank transfer services such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others available in Bangladesh. All financial data shared during deposit or withdrawal transactions is encrypted and handled in accordance with the security standards of the respective payment providers.

We do not store complete card numbers, CVV codes, or mobile banking PINs on our servers. Financial data is used solely for the purpose of processing your authorised transactions and is not shared with third parties for unrelated purposes.

Age Restriction and Minor Protection

12bd is strictly for players aged 21 and above. We do not knowingly collect or store personal information from individuals under 21 years of age. If we become aware that a user under the age of 21 has provided us with personal information or has opened an account, we will immediately suspend that account and delete the associated data. If you believe a minor may have accessed our platform, please contact us at [email protected] immediately so we can investigate and take appropriate action.

Changes to This Privacy Policy

12bd reserves the right to update or amend this Privacy Policy at any time. When changes are made, we will revise the 'Last Updated' date at the top of this page and, where required, notify registered users via the email address associated with their account. We encourage all users to review this policy periodically to stay informed about how we are protecting their information. Continued use of the 12bd platform after any amendments constitute your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12bd processes your personal data, please do not hesitate to get in touch with our support team. We are committed to addressing all privacy-related enquiries thoroughly and promptly.

You can reach us by email at: [email protected]. Our support team operates around the clock (24/7) and is available in English to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, and other major cities.